At 399be, your privacy is not an afterthought — it is built into the foundation of everything we do. This document explains exactly what personal data we collect from Pakistani players, why we collect it, how we use it, and the rights you hold over your own information.
Welcome to the 399be Privacy Policy. 399be is Pakistan's premier online casino and sportsbook platform, serving registered players across Karachi, Lahore, Islamabad, Faisalabad, and beyond. This Privacy Policy ("Policy") describes in clear, plain English how 399be — operating at 399be.im — collects, processes, stores, and protects the personal information of individuals who use our website, mobile-optimised interface, sportsbook, live casino, and all associated services (collectively, the "Platform").
We understand that handing over your personal information requires trust. Whether you are registering a new Account, depositing funds via JazzCash or EasyPaisa, placing a PSL cricket bet, or contacting our support team, you deserve to know exactly what happens to your data at every step. This Policy gives you that clarity.
By accessing the 399be Platform and creating an Account, you acknowledge that you have read, understood, and accepted the data practices described in this Policy. If you do not agree, you must not use the 399be Platform.
For the purposes of applicable data protection law, the data controller responsible for your personal information is the legal entity operating the 399be Platform under an international gaming licence. The 399be Platform is the entity that determines the purposes and means by which your personal data is processed.
All enquiries relating to personal data, including subject access requests, data deletion requests, and data portability requests, should be directed to:
399be collects only the personal data that is necessary for the purposes described in Section 5 of this Policy. The categories of personal data we collect are as follows:
When you create a 399be Account, we collect: your full legal name, date of birth, CNIC number (for KYC verification), email address, Pakistani mobile number, city of residence (e.g., Karachi, Lahore, Islamabad), and a username of your choosing. This information is mandatory — without it, we cannot open or maintain your Account.
To process deposits and withdrawals in PKR, we collect payment method details relevant to the channel you use. For JazzCash and EasyPaisa, this is your registered mobile number. For bank transfers via HBL, UBL, or Meezan Bank, this includes your account number and IBAN. For Visa and Mastercard, we collect the card's first six and last four digits only — full card numbers are never stored on our servers. We also maintain a complete record of all transactions on your Account, including deposit amounts, withdrawal requests, bet stakes, and winnings.
Before processing your first withdrawal, we require a clear scan or photograph of your CNIC (front and back). In some circumstances we may also request a selfie holding your CNIC, a utility bill as proof of address, or a screenshot of your registered payment method. These documents are used solely for identity verification and fraud prevention.
We collect data about how you use the Platform, including: pages visited, games played, bet history, session duration, login timestamps, IP address, device type, operating system, browser type and version, and referring URL. This data is used to improve the Platform and to monitor for problem gambling indicators.
If you contact 399be support by email, live chat, or any other channel, we retain the content of your communications and your contact details for the purpose of handling your enquiry and maintaining a service record.
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full name, CNIC, date of birth, email, mobile number | Yes |
| Financial Data | JazzCash number, bank IBAN, partial card digits, transaction history | Yes (for transactions) |
| KYC Documents | CNIC scan, address proof, selfie verification | Yes (for withdrawals) |
| Usage Data | IP address, device info, pages visited, game history | Automatic |
| Communications Data | Support emails, chat transcripts, complaint records | When you contact us |
399be collects personal data through the following channels:
399be uses your personal data only for the purposes described below. We do not sell your personal data to third parties for marketing purposes, under any circumstances.
Your registration data is used to create and maintain your 399be Account, authenticate your identity on each login, and enable you to access the full range of Platform features including sports betting, live casino games, and slot titles.
Your financial and payment data is used to process PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard, and to execute withdrawal requests to your verified payment method.
399be is required under the terms of its international gaming licence to verify the identity and age of all Account Holders, to maintain accurate records of all transactions, and to report certain activities (such as suspected money laundering) to the relevant regulatory authorities. KYC and transaction data is retained and processed to fulfil these obligations.
Your usage and behavioural data is analysed to identify patterns that may indicate problem gambling — such as rapidly increasing bet sizes, unusually long sessions, or repeated deposit-withdrawal cycles shortly after a win. Where such patterns are identified, our responsible gaming team may reach out to you proactively. This processing is in your vital interest and forms part of our commitment to player wellbeing.
IP addresses, device identifiers, and session data are used to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and any other prohibited conduct as defined in the 399be Terms & Conditions. Where fraud is detected or suspected, the relevant data may be shared with law enforcement or regulatory authorities.
Communications data — including the content of emails and support chat transcripts — is used to resolve your enquiries, process complaints, and maintain an accurate service record for each Account Holder.
Aggregated and anonymised usage data is used to understand how players interact with the Platform, which game categories are most popular, and where technical or user experience improvements can be made. This analysis does not identify individual users.
If you have opted in to receive marketing communications during registration (or at any time thereafter via your Account preferences), 399be may send you promotional emails or SMS notifications about bonuses, PSL cricket betting specials, new game launches, and other offers. You can withdraw your marketing consent at any time by updating your Account preferences or by emailing support@399be.im.
For each category of personal data we process, 399be relies on one or more of the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract (your Account Agreement with 399be) |
| Transaction processing (deposits & withdrawals) | Performance of a contract |
| KYC identity verification | Legal obligation (gaming licence requirements) |
| Anti-money laundering checks | Legal obligation |
| Fraud prevention and security | Legitimate interests of 399be and its players |
| Responsible gaming monitoring | Legitimate interests / vital interests of the data subject |
| Customer support communications | Performance of a contract / legitimate interests |
| Marketing and promotional emails | Consent (opt-in only; withdrawable at any time) |
| Platform analytics and improvement | Legitimate interests (using anonymised data only) |
399be does not share your personal data with third parties except in the following circumstances:
The 399be Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your login session, and to gather anonymised analytics about Platform usage. A cookie is a small text file stored on your device when you visit a website.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintaining your login session, enabling deposits and withdrawals, preventing CSRF attacks | No — essential for Platform function |
| Functional | Remembering your language preferences, game layout settings, and notification preferences | Yes, via browser settings |
| Analytics | Counting page visits, measuring session length, identifying popular game categories (anonymised data only) | Yes, via browser settings |
| Security | Detecting unusual login activity, device fingerprinting for fraud prevention | No — required for account security |
You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary or security cookies may impair your ability to log in to or use the 399be Platform. 399be does not use cookies for cross-site advertising tracking and does not share cookie data with advertising networks.
399be retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:
When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
399be implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
As a 399be Account Holder, you hold meaningful rights over your personal data. All requests must be submitted by email to support@399be.im with the subject line "Data Protection Request" from your registered email address. We will respond within 30 calendar days. The rights available to you are:
Request a full copy of all personal data 399be holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you, such as a misspelled name or outdated mobile number.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Request that we temporarily stop processing your data — for example, while a dispute about its accuracy is being resolved.
Receive a structured, machine-readable copy of the personal data you provided to us, suitable for transfer to another service.
Object to processing carried out on the basis of legitimate interests, including the use of your data for Platform analytics. You may also withdraw marketing consent at any time.
The 399be Platform is strictly for individuals aged 21 years and above. 399be does not knowingly collect personal data from individuals under the age of 21. Our registration process requires you to confirm your date of birth, and KYC verification via CNIC submission provides an additional layer of age control since a CNIC is only issued to Pakistani nationals aged 18 and above.
399be operates under an international gaming licence, and some of the third-party service providers we work with — including KYC verification platforms, game software suppliers, and cloud infrastructure providers — may store or process data in jurisdictions outside Pakistan.
Where personal data is transferred internationally, 399be ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles. These safeguards include:
399be reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the services we offer. When we make material changes to this Policy, we will notify registered Account Holders by email to the address associated with their Account at least fourteen (14) days before the changes take effect.
The "Effective Date" displayed at the top of this Policy and on the hero banner of this page always reflects the date the current version came into force. We encourage you to review this Policy periodically so that you remain informed about how 399be handles your personal data.
Your continued use of the 399be Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must stop using the Platform and may close your Account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399be handles your personal data, please contact our Data Protection team directly. We are committed to resolving all privacy-related enquiries promptly and transparently.
399be takes all privacy complaints seriously. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant regulatory authority in your jurisdiction or to the body responsible for overseeing our gaming licence.
Six core commitments that underpin every data decision we make at 399be.
Every piece of data you send to 399be — from your CNIC upload to your JazzCash deposit request — travels over 256-bit SSL/TLS encrypted connections. Your data is never transmitted in plain text, and all sensitive fields are encrypted at rest using AES-256.
399be does not sell, rent, or trade your personal data to any third-party advertiser or data broker — full stop. Your information exists on our Platform to power your gaming experience and to meet our regulatory obligations, nothing else.
Pakistani players on 399be have the right to access, correct, export, and delete their personal data. Submit any data subject request to support@399be.im and we will respond within 30 calendar days — no fees, no runaround.
Identity verification on 399be is handled by certified third-party KYC providers under strict contractual data protection agreements. Your CNIC details are used exclusively for age and identity verification — never shared with marketing entities or data aggregators.
We do not hold your data indefinitely. 399be applies defined retention windows — typically five years for transaction and identity records per our gaming licence requirements — after which your data is securely deleted or irreversibly anonymised.
Your behavioural and usage data on 399be is actively monitored to protect your wellbeing. Patterns that suggest problem gambling trigger a proactive outreach from our responsible gaming team — a use of data that is fundamentally in your interest, not ours.
Now that you know exactly how 399be protects your privacy, join thousands of Pakistani players from Karachi, Lahore, and Islamabad enjoying PSL cricket betting, live dealer tables, and slots — all in PKR, all secured to the highest standard. Players must be 21 or older.